Hospitality Training Workshops

HOSPITALITY TRAINING WORKSHOPS

We can help you boost the quality of your employees with our hospitality training workshops and guest relations seminars. Whether you are trying to enhance your front desk skills, phone center customer service or even housekeeping, we can bring a smile to the face of your employees and your guests alike.

Helping you grow your business is what THEY improv is all about. We know how to entertain. With just a little hospitality training we can make your employees be more pleasant people to be around. This improves guest services, customer relations and the all important reviews that past customers provide.

THE GOALS OF EXCELLENT GUEST RELATIONS

SKILLS FOR EACH TOUCH POINT

Make a Personal Connection - Guests want to feel special and that you are going out of your way for them. They want to feel like you care about them as a person rather than as a room number. This gives them a sense that you will do what you have requested and provide for a layer of trust.
Details Matter - Being able to recall the smallest detail, remembering names, following up, these are all skills appreciated by guests.
Enthusiasm - Feeling entusiastic and positive can be a skill under harsh circumstances. Regardless of what life has thrown at you, if you don't have enthusiasm for your facility, then why should anyone else?
Emotional Intelligence - Understanding the person you are speaking to, learning to influence that person by adapting to circumstance, can help in most any situation.
Conflict Reolution - Often people speak with you about problems. Understanding their situation, empathizing, finding ways to resolve the situation without putting your company in a problematic position, is a valuable skill.

WHY COMEDY
This is a hospitality training workshop to help your people to think outside the box. Comedy is a great tool to achieve the mental freedom to do this. Regardless of current skills, we tailor to your team in the areas that require the most work. We can use real-world scenarios and role play to achieve your goals!

Whether you are managing a resort, area hotel or other accommodations, or if you have a company that provides some other form of tourist or destination management requiring direct customer service, you need to ensure that your employees treat your guests with the respect and attitude that will have them return.

We can provide facilitators of different levels of experience. Our basic facilitators have a lot of experience with such workshops but don't necessarily have the business experience to innovate and shift with the specific questions someone might ask. This is great if you have no major problems or are trying to refresh concepts. If there are issues and you need someone with more experience, we bring heavy hitters to your group. This is someone who can walk you through more advanced issues and can help overcome whatever problems you are facing.

EMOTIONAL INTELLIGENCE
One of the keys to any corporate training program in Emotional Intelligence. Simply put, it is the ability to understand your feelings, the feelings of others, and how to manipulate those to great effect. Having a high EQ can make all the difference in so many different circumstances.

We have a variety of hospitality training programs that we provide that are geared towards different skills and that can be one time events or repeating programs to help engender the culture of great guest relations.

WE CARE FOR YOU! We care for you and your guests. We will discuss your desires for safety measures regarding Covid-19 and want you to feel secure in the knowledge that we are looking out for you, our client.

OUR GREEN COMMITMENT While ultimately we serve our clients in the way that they require, we work hard to reduce the carbon footprint of any event. We recycle, utilize local talent when preferable, and look to leave places better than we found them. When we do travel, we take pains to reduce our impact on the environment.

We provide hospitality training workshops throughout the United States, and even beyond! Wherever you might be along the Atlantic Coast, the MidWest, the South, the West Coast, or anywhere else, we stand ready to help your group to have fun. This includes in the big cities, the suburbs, or further outside the urban areas. We do not provide the food or the venue. We come to you and help educate your employees while they have a great time!

WHAT WE NEED TO KNOW

WHAT IS THE REASON?

The first step is to determine your needs. This includes potential goals, desires and concerns. The more we know about what has already been decided can allow us to narrow the conversation to approaches that interest you.

WHAT ARE THE DETAILS? WHERE? WHEN? HOW MANY?

We need to know the city where the event will be as well as what kind of venue might be used. A date, or date range, for when you would like to have this and what time frame you are looking for will help to determine our commitment and availability. Knowing the size of your group, though that will likely just be an estimate, will allow us to choose appropriate options and have a better feel for the resources required.

DO YOU HAVE A BUDGET?

If you know budget limitations, that can allow us to restrict the conversations to those options that will be within your financial constraints. This works in both directions. We don't want to overbuild and propose options that can't be done. Also, we don't want to provide less than we could realizing the resources that could be made available to better achieve your goals.