CUSTOMER SERVICE TRAINING

Maintaining a reputation for excellent customer service requires a constant effort at developing a culture of valuing clients and training CSRs to put forth the best practices that get recognized. Let's be honest, good customer service seldom gets publicized, but bad relations often go viral.

CUSTOMER SERVICE TRAINING

CSR WORKSHOPS FOR EMPLOYEE DEVELOPMENT


Our programs are designed to help enhance the skills that are required to improve results and to instill a desire to achieve those results. Often, the actual employees often don't even understand what goals that they should have. They instead are stuck in the middle of each call and lose sight of that overall goal.

THE GOALS OF EXCELLENT CUSTOMER SERVICE

MAKING CSR SKILLS A DRIVER FOR SUCCESS

  1. Make a Personal Connection - Customers get frustrated by push button systems and the impersonal way that they feel companies deal with them. When speaking to a human being they should feel that connection and feel appreciated.
  2. Developing Trust - A good CSR should instill the idea that they, individually, as well as the company overall, wants the customer experience to be a positive one and that you want the customer to be happy with the results.
  3. Paying Attention - A great CSR should pay attention and listen. This active listening allows a client to feel that they've gotten their message out. This gives a feeling of empathy and a satisfaction for having the grievance heard. Likewise, listening can help to anticipate the needs of the client and potentially offer alternative solutions.
  4. Returning Clients - A positive experience can result in the client returning with future purchases. This helps to smooth the process for future purchases. More sales should be the goal of just about anything you do.
  5. A Positive Vibe - If you can go a step beyond the expected, this can result in positive reviews and viral postings. This can come back in many ways to benefit the company.
why comedy

WHY COMEDY
This is a customer service training workshop to help your CSRs to think outside the box. Comedy is a great tool to achieve the mental freedom to do this. Regardless of current skills, we tailor to your team in the areas that require the most work. We can use real-world scenarios and role play to enhance their skills!


Our programs tend to be very interactive and get people speaking with one another. After all, the best way to learn something is to actually use it. This can be done for small groups as well as for large groups. depending on the size of group we would bring a different number of facilitators.


We can provide facilitators of different levels of experience. Our basic facilitators have a lot of experience with such workshops but don't necessarily have the business experience to innovate and shift with the specific questions someone might ask. This is great if you have no major problems or are trying to refresh concepts. If there are issues and you need someone with more experience, we bring heavy hitters to your group. This is someone who can walk you through more advanced issues and can help overcome whatever problems you are facing.

EMOTIONAL INTELLIGENCE
One of the keys to any corporate training program in Emotional Intelligence. Simply put, it is the ability to understand your feelings, the feelings of others, and how to manipulate those to great effect. Having a high EQ can make all the difference in so many different circumstances.

emotional intelligence

We have a variety of programs that we provide that are geared towards different skills and that can be one time events or repeating programs to help engender the culture of great customer service.

CSR SKILLS TO BE DEVELOPED

JUST SOME OF THE SKILLS WE LOOK TO DEVELOP

  1. Enthusiasm - If you don't have enthusiasm for your product, then why should anyone else?
  2. Emotional Intelligence - Understanding the person you are speaking to, learning to influence that person, can help in most any situation.
  3. Conflict Reolution - Often people speak with you about problems. Understanding their situation, empathizing, finding ways to resolve the situation without putting your company in a problematic position, are all keys to success.
  4. Role Play - We help by having participants take on both sides of situations.
coronavirus

WE CARE FOR YOU! We have methods and techniques to operate with a variety of social distancing, PPE safety equipment, and remote sessions. We consult with you to best determine your concerns and needs and take them into account when determining the best way to work with your team.

OUR GREEN COMMITMENT While ultimately we serve our clients in the way that they require, we work hard to reduce the carbon footprint of any event. We recycle, utilize local talent when preferable, and look to leave places better than we found them. When we do travel, we take pains to reduce our impact on the environment.

green events

We provide corporate training workshops throughout the United States, and even beyond! Wherever you might be along the Atlantic Coast, the MidWest, the South, the West Coast, or anywhere else, we stand ready to help your group to have fun. This includes in the big cities, the suburbs, or further outside the urban areas. We do not provide the food or the venue. We come to you and help educate your employees while they have a great time!

food venue

WE COME TO YOU!
We work with groups that are small, medium and large. We also work with people that are in the city, the suburbs, and that are in more rural areas. It never made sense to get our own facilities. We come to a venue of your choosing and this allows you to make your own food and beverage options. In general, you want enough light to see, enough space to move around comfortably, and it should be quiet enough to hear. Everything else can be adjusted to.

CONTACT US FOR MORE INFORMATION

WHAT WE NEED TO KNOW

1

WHAT IS THE REASON?

The first step is to determine your needs. This includes potential goals, desires and concerns. The more we know about what has already been decided can allow us to narrow the conversation to approaches that interest you.

2

WHAT ARE THE DETAILS? WHERE? WHEN? HOW MANY?

We need to know the city where the event will be as well as what kind of venue might be used. A date, or date range, for when you would like to have this and what time frame you are looking for will help to determine our commitment and availability. Knowing the size of your group, though that will likely just be an estimate, will allow us to choose appropriate options and have a better feel for the resources required.

3

DO YOU HAVE A BUDGET?

If you know budget limitations, that can allow us to restrict the conversations to those options that will be within your financial constraints. This works in both directions. We don't want to overbuild and propose options that can't be done. Also, we don't want to provide less than we could realizing the resources that could be made available to better achieve your goals.

CONTACT US TO LEARN MORE

We want to hear from you. Call us at 866.219.4386 or email info@THEYimprov.com.

CORPORATE TRAINING

LET US HELP YOU WITH ALL OF YOUR SKILLS DEVELOPMENT

Some of Our Clients

We have worked with over half of the Fortune 500. These are just a few of our high-profile clients that have improved their business.