Maintaining a reputation for excellent customer service requires a constant effort at developing a culture of valuing clients and training CSRs to put forth the best practices that get recognized. Let's be honest, good customer service seldom gets publicized, but bad relations often go viral.
This is a customer service training workshop to help your CSRs to think outside the box. Comedy is a great tool to achieve the mental freedom to do this. Regardless of current skills, we tailor to your team in the areas that require the most work. We can use real-world scenarios and role play to enhance their skills!
One of the keys to any corporate training program in Emotional Intelligence. Simply put, it is the ability to understand your feelings, the feelings of others, and how to manipulate those to great effect. Having a high EQ can make all the difference in so many different circumstances.
WE CARE FOR YOU! We have methods and techniques to operate with a variety of social distancing, PPE safety equipment, and remote sessions. We consult with you to best determine your concerns and needs and take them into account when determining the best way to work with your team.
OUR GREEN COMMITMENT While ultimately we serve our clients in the way that they require, we work hard to reduce the carbon footprint of any event. We recycle, utilize local talent when preferable, and look to leave places better than we found them. When we do travel, we take pains to reduce our impact on the environment.
WE COME TO YOU!
We work with groups that are small, medium and large. We also work with people that are in the city, the suburbs, and that are in more rural areas. It never made sense to get our own facilities. We come to a venue of your choosing and this allows you to make your own food and beverage options. In general, you want enough light to see, enough space to move around comfortably, and it should be quiet enough to hear. Everything else can be adjusted to.
The first step is to determine your needs. This includes potential goals, desires and concerns. The more we know about what has already been decided can allow us to narrow the conversation to approaches that interest you.
We need to know the city where the event will be as well as what kind of venue might be used. A date, or date range, for when you would like to have this and what time frame you are looking for will help to determine our commitment and availability. Knowing the size of your group, though that will likely just be an estimate, will allow us to choose appropriate options and have a better feel for the resources required.
If you know budget limitations, that can allow us to restrict the conversations to those options that will be within your financial constraints. This works in both directions. We don't want to overbuild and propose options that can't be done. Also, we don't want to provide less than we could realizing the resources that could be made available to better achieve your goals.
AL - AK - AZ - AR - CA - CO - CT - DE - FL - GA - HI - ID - IL - IN - IA - KS - KY - LA - ME - MD - MA - MI - MN - MS - MO - MT - NE - NV - NH - NJ - NM - NY - NC - ND - OH - OK - OR - PA - RI - SC - SD - TN - TX - UT - VT - VA - WA - WV - WI - WY - DCP-866-219-4386 - E- firstname.lastname@example.org© Copyright 2021 THEY improv - All Rights Reserved