South Florida Hospitality Training
Hotel Guest Relations / Customer Service Workshops

THEY improv provides a variety of programs to assist your organization to improve your ability to enhance guest relations and to improve the amount of returning business. This is true for hotel front desk staff as well as area attractions.

For convention and visitor's bureaus, we can help raise the level of customer service and benefit the reputation of the community as a whole.

South Florida hospitality training customer service guest relations workshops

South Florida Hospitality Training Workshops

Improve Customer Service and Enhance Guest Relations
Miami - Coral Gables - Key Biscayne - Fort Lauderdale - Weston
Boca Raton - West Palm Beach - Palm Beach - Wellington - Jupiter

hollywood sign THEY improv can help you boost the quality of your employees with their South Florida hospitality training seminars and team building workshops. Whether you are trying to enhance your front desk skills, phone center customer service or even housekeeping, THEY improv can bring a smile to the face of your employees and your guests alike.

The area resorts cater to the needs of clients that come to the Sunshine State from the mainland as well as for people locally. Our people have been trained to improve your customer service and our South Florida hospitality training can help increase your guests repeat business. More positive reviews and increased guest satisfaction, that should be the goal of every South Florida hospitality training program.

comediansThe hotels of Miami Beach, Fort Lauderdale, Boca Raton, Weston and the Palm Beaches are especially in need of understanding varying cultures. People from all over the world come to the Sunshine State for their entertainment. This means that your personnel will need to know how to deal with people from various countries and be sensitive to their cultural differences.

And for the cruise lines, there are many on staff that deal directly with their passengers and the appropriate programs can help improve their performance.

FLTHEY improv is proud to serve the entire area including Miami, Miami Beach, Fort Lauderdale, Aventura, Coral Gables, Coconut Grove, Coral Springs, Davie, Weston, Hallandale, Sunrise, Deerfield Beach, Boynton Beach, Brickell, Key Biscayne, Star Island, Sunny Isles, Surfside, the Florida Keys, Kendall, Homestead, Bal Harbour, Hollywood, Dania, Delray, Doral, Hialeah, Boca Raton, West Palm Beach, Wellington, Lake Worth and practically anywhere else you can think of.

Contact us by email at or by calling (305) 948-7750.