Casino Hospitality Training
Hotel Guest Relations / Customer Service Workshops

THEY improv provides a variety of programs to assist your organization to improve your ability to enhance guest relations and to improve the amount of returning business. This is true for hotel front desk staff as well as for gaming and security personnel.

For every touchpoint, THEY improv can enhance the experience of the guest and that can only help boost the word of mouth for your facility.

casino hospitality training customer service guest relations workshops

Casino Hospitality Training Workshops

Improve Customer Service and Enhance Guest Relations

THEY improve performanceThe skills that go into a good improv performance are valuable skills in dealing with guests. Casino hospitality training workshops begin with the fundamental concept of Yes, And. The concept is to accept whatever the guest is giving you, and making them feel that they are being catered to.

Many Fortune 500 companies hire the best improvisers to assist in the growth of their companies. THEY can help you.

From Casino hospitality training workshops, team building, customer service seminars and role-playing, THEY improv can work with you to come up with a plan to improve your client relations and your bottom line.

Improve your customer service
Enhance your employee's communication skills
Team building
Adjust to corporate culture change
Reduce intra-office tension
Reduce work-related employee stress

From pit bosses to dealers to concierges to valet parkers, everyone benefits from casino hospitality training. Improvisation is a great way to learn skills that are useful in every aspect of life. These skills help in job performance, interpersonal relationships and communication skills. Evaluation of a changing business environment, enhanced creativity and assisting the ability to think "outside the box".

The question isn't "Can you afford to hire our Casino hospitality training workshops?" The question is "Can you afford not to hire our Casino hospitality training workshops?"

THEY improv employs a variety of techniques to tailor casino hospitality training workshops and seminars to your business needs. Through a simple series of questions, THEY can determine your goals and apply the staff and expertise towards achieving those goals. This is best done by phone.

Providing entertainment at the hotels and resorts that has gambling requires specialized understanding of the issues involved. From the reservations to riverboats to cruise ships, THEY improv is proud to provide entertainment throughout the country including Albuquerque, Arizona, Atlantic City, Biloxi, Detroit, Florida, Gulfport, Inland Empire, Las Vegas, the Las Vegas Strip, Nevada, Reno, St. Louis, Shreveport, South Florida, Tucson, and just about anywhere else you'd find a gambling institution.

Contact us today to learn about how THEY can help you succeed in business without really trying!

Email us at or call (866) 219-4386.