The Berkshires Hospitality Training
Western Massachusetts Hotel Guest Relations / Customer Service Workshops

THEY improv provides a variety of programs to assist your organization to improve your ability to enhance guest relations and to improve the amount of returning business. This is true for hotel front desk staff as well as area attractions.

For convention and visitor's bureaus, we can help raise the level of customer service and benefit the reputation of the community as a whole making tourism in Western Massachusetts more attractive.

The Berkshires hospitality training customer service guest relations workshops

The Berkshires Hospitality Training Workshops

Improve Customer Service and Enhance Guest Relations
Pittsfield - North Adams - Great Barrington
Williamstown - Charlemont - Hancock - Lenox

THEY improv can help you boost the quality of your employees with their Berkshires hospitality training seminars and team building workshops. Whether you are trying to enhance your front desk skills, phone center customer service or even housekeeping, THEY improv can bring a smile to the face of your employees and your guests alike.

Helping you grow your business is what THEY improv is all about. We know how to entertain. With just a little training we can make your employees be more pleasant people to be around. This improves guest services, customer relations and the all important reviews that past customers provide.

skiWhether you are managing ski resorts like Jiminy Peak in Hancock, Butternut Basin in Great Barrington, Berkshire East in Charlemont, Bousquet Ski Resort in Pittsfield or Cranwell Resort, Spa & Golf Club in Lenox, or if you have a venue in another field such as a hotel, restaurant, spa or any business dealing with tourists, you need to ensure that your employees treat your guests with the respect and attitude that will have them return.

So, if you need Berkshires hospitality training, contact us to discuss your needs to develop a training package that will fit your budgetary concerns.

Contact us at or by
calling THEY improv at (866) 219-4386.

Whether you are in Pittsfield, North Adams, Great Barrington, Williamstown, Charlemont, Hancock or Lenox, we can perform for you. We also proudly serve Albany, Springfield, Connecticut and Vermont.